Managed WordPress & WooCommerce retainer
Ongoing monitoring, updates, backups, and response SLAs for stores that can't afford to drift, the same model we run across several 40+ account agency partners.
We keep your site stable and fast with monitoring, safe updates, and regular reviews that prevent surprises.
We run ongoing technical support across several agency partners' 40+ WordPress and Shopify sites (plus a separate account managing 20+ Shopify stores), and standing retainers for Disaster Restoration Services, Nedbo, and MoJack: monitoring, updates, backups, and bug triage so nothing drifts. Your team gets fewer emergencies and a technical partner who already knows the stack.
Who it's for
For ecommerce brands and agencies that need a reliable technical partner after launch, not just a one-off build.
Timeline
This is ongoing monthly support. We can start with a baseline audit first, then move into a maintenance cadence.
What you get
How support works
Most problems are not big, they are neglected. A retainer is how you avoid slow creep: plugin conflicts, security issues, and performance decay, with a partner who already knows your stack when something breaks.
What this is built for
After launch, sites tend to drift: plugins age, scripts pile up, performance decays, and small bugs become recurring problems. This is how our agency partners, DRS, Nedbo, and MoJack keep dozens of live stores healthy and predictable without an in-house dev team.
Process
We start with a baseline audit, set monitoring, and agree on response expectations. Then we run updates safely, keep backups reliable, and review performance regularly, the same model we run for a 40+ account agency book and standing clients like DRS, Nedbo, and MoJack.
Baseline audit
Confirm current stack health, update risks, and performance bottlenecks.
Monitoring setup
Uptime checks, error monitoring, and alerts routed to the right channel.
Update + backup cadence
Scheduled updates, verified backups, and safe rollout procedures.
Fixes and improvements
Handle issues as they arise and recommend improvements with clear priority.
Monthly review
Short report: changes made, issues prevented, and next opportunities.
Deliverables
What we need from you
FAQ
Do you support both Shopify and WordPress?
Yes. The exact maintenance plan depends on platform and app/plugin footprint.
Can you take over a messy stack?
Usually. We will audit first and propose a stabilization plan before ongoing support.
Do you provide hosting?
We can, or we can support your existing host if it meets baseline requirements.
Do you manage more than one store per client?
Yes. That's most of what we do. Several agency partners run 40+ WordPress and Shopify sites through us, plus a separate account managing 20+ Shopify stores, all under standing retainer relationships. We're set up for multi-site account management, not just single stores.
Talk retainer support
Send your platform, current host, and pain points. We will suggest a plan and response SLA.
Ready to move fast?
We can outline scope in 24 to 48 hours, map the sprint plan, and confirm a launch window before we build.